1. Cancellation Policy

  • Customers can cancel their orders before the order is processed for shipping. Once an order has been dispatched, it cannot be canceled.

  • To cancel an order, please contact our customer support team with your order details.

  • If the cancellation request is approved, a full refund will be initiated to the original payment method.

2. Refund Policy

  • We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund under the following conditions:

    a. Damaged or Defective Products:

    • If you receive a damaged or defective product, please notify us within [7] days of delivery with relevant images as proof.

    • We will offer a replacement or a full refund after verifying the issue.

    b. Incorrect Product Received:

    • If the product received is different from what was ordered, please inform us within [7] days of delivery.

    • We will arrange a return and provide a replacement or issue a refund.

    c. Change of Mind Returns:

    • If you wish to return a product for any reason other than damage or error, it must be in unused condition with original packaging.

    • Return requests must be made within [7] days of delivery. Return shipping costs may apply.

    • Once we receive and inspect the returned item, a refund will be processed, minus any applicable shipping fees.

3. Refund Processing Time

  • Approved refunds will be processed within [7] business days. The amount will be credited back to the original payment method.

  • The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

4. Non-Refundable Items

  • Certain products, such as personalized items, perishable goods, digital downloads, and final sale items, are non-refundable.

  • Gift cards and promotional vouchers are also non-refundable.

5. Contact Us

For any cancellation or refund inquiries, please contact our customer support team at cc@flairhouseware.com

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website.