Return Policy
1. Returns & Exchanges
We want you to love your purchase! If you are not completely satisfied, you may return or exchange your item(s) within [7] days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be in its original packaging with all tags and labels attached.
- Include the receipt or proof of purchase.
2. Return Process
- Initiate a Return: Contact our customer support at cc@flairhouseware.com at flairhouseware.com
- Ship the Item: We will provide you with a return shipping label (if applicable). You are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Receive Your Refund: Once we receive and inspect your return, we will notify you and process your refund within [7] business days to your original payment method.
3. Exchanges
If you need to exchange an item, please follow the return process and place a new order for the desired product.
4. Refunds
- Refunds will be processed to the original payment method within [7] business days after approval.
- Shipping fees are non-refundable unless the return is due to our quality concerns.
- If you haven’t received your refund within the expected time, please check with your bank or payment provider.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [7] days with photos of the issue. We will arrange a replacement or full refund at no extra cost.
6. Cancellations
Orders can be canceled within [12] hours of placing the order. After this period, cancellations may not be possible if the order has already been processed.
7. Contact Us
For any return-related questions, feel free to contact our support team at cc@flairhouseware.com